Call-Out Tech – Cancellation & Refund Policy

Call-Out Tech provides urgent, specialized heavy-duty roadside assistance and mobile repair services. Because our technicians, equipment, and heavy wreckers are dispatched rapidly to minimize fleet downtime, we maintain a clear and firm cancellation and refund policy to protect both our customers and our operations.

1. Cancellation Before Dispatch You may cancel a service request at no charge as long as our technician or wrecker has not yet been dispatched. To cancel, you must contact us immediately by phone at (888) 538-5598. Cancellations made before dispatch will result in a full refund of any prepaid amounts (if applicable).

2. Cancellation After Dispatch Once a technician, mobile unit, or heavy wrecker has been dispatched to your location: • A cancellation fee of $100 will apply. • This fee will only be charged with the customer’s consent at the time of cancellation. • The fee covers the cost of mobilizing equipment, fuel, and technician time already committed. • No full refund of the service will be issued after dispatch has occurred.

3. Service Already Performed Services that have been completed (including but not limited to tire repair/replacement, jump starts, on-site mechanical repairs, towing, or parts installation) are non-refundable. Once the service has been rendered and the work accepted, payment is considered final.

4. Parts & Materials • New parts installed on your vehicle (tires, starters, radiator hoses, batteries, etc.) are non-returnable and non-refundable once installed. • If a part is determined to be defective under the manufacturer’s warranty, we will assist with the warranty claim process according to the manufacturer’s terms. • Special-order or non-stock parts may be subject to restocking fees if cancellation occurs before installation.

5. No-Show or Inaccessible Location If our technician arrives at the provided location and is unable to perform service due to: • Incorrect or incomplete location information • Vehicle not present or inaccessible • Customer or authorized representative not available

…the full dispatch/service call fee will still be charged.

6. Refund Requests All refund requests must be submitted in writing or by phone within 7 days of the original service date. Refunds, when approved, will be processed within 5–10 business days to the original payment method. We reserve the right to refuse refund requests that fall outside the terms of this policy.

7. Contact for Cancellations or Refund Inquiries To cancel a service or request a refund review, please contact us immediately:

Call-Out Tech
8308 Millet St Houston, TX 77012
Phone: (888) 538-5598